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Taxpayers as customers and the service they receive

jon May 18, 2009 BBC, customers, Customs, HM Revenue, HMRC, income, online, reform, self assessment, small business, tax returns No Comments

I, in common with most other taxpayers, resent being called a customer of HM Revenue & Customs, when there really is no choice of supplier. We are captives of the system and we cannot take our business elsewhere. This is an old saw, but if we are customers, we have to ask what we are getting in terms of service; value for what we pay is another matter, and one of a political nature.HMRC, or at least the Inland Revenue as they were called, did once upon a time provide a service to individual taxpayers, prior to Self … Continue Reading

Tax Returns and Crimewatch

jon June 28, 2008 BBC, Carter, Crimewatch, Customs, HM Revenue, HMRC, online, tax returns, tax software No Comments

People in my business have been wrestling with a problem outside our control for the last couple of months, and that relates to Tax Returns. For a few years, now, HM Revenue & Customs (as it now is) has been encouraging everyone who files tax returns to “do it on-line”, and especially tax agents such as my firm. This will be the fourth year we have filed clients’ tax returns on-line, and by last “tax season” nearly all the problems had been ironed out. Most agents use third party software to file on-line, as the Revenue’s own system is … Continue Reading